Covid-19 Update - Emergency Call Outs
Touchsafe is a local company of highly qualified, accredited and insured electricians operating in the Bristol & Bath area. We always provide the highest level of service to ensure our customers satisfaction. This is of vital importance, now more than ever. In the light of recent public safety requirements we have halted all non essential electrical work, however we will continue to provide emergency call out services to help ensure you are as safe and comfortable as possible in during these difficult times.
What is an emergency?
If your power is out (please check with Western Power first in case the problem is external) OR If one or more of your essential circuits is not working or is faulty (eg lights, sockets, cooker etc)
Who can we visit?
We will visit any household in the Bristol & Bath area, as long as no body in the household is showing covid-19 symptoms.
However if you do have symptoms then please still call us as we may be able to offer helpful advice over the phone.
Additional operating procedures:
- Before the visit we will discuss your electrical issue over the phone to obtain as much information as possible so reducing the amount of contact we have with you at your property.
- Before we enter your property we will put on latex gloves and a mask.
- On entering your property we ask that you keep at least 2 metres away from our electrician, if this is not respected they will leave immediately.
- Payment will be taken by a card reader (no cash) and the card reader will be cleaned between visits.
- After our visit we will send you an email with confirmation of the work done and a minor work certificate will be issued where appropriate.
How much will it cost?
We understand that during this difficult period a lot of peoples finances are now in question or worse, so we will agree a price over the phone with you before we visit. The price will be adjusted to your individual circumstances.
Emergency Electrician 24hr Call Out
Electrical Emergency? Call Us Right Now! Don’t worry – call us, we will be there straight away, getting things back to normal.
Whether you need simple advice over the phone or an engineer to attend, we will be there when you need us!
No payment is taken until the work is completed and you have signed to say you are satisfied.
CALL US NOW: 07496 731 479
From the moment we arrive the charge will be the following Emergency Call-out rates:
8am – 6pm – £60 +VAT for the first hour then £45 per hour.
Out of hours – 6pm – 10pm £75 +VAT for the first hour then £50 per hour.
Out of hours – 10pm – 8am £100 per hour +VAT
If we can’t find the problem you won’t pay a penny…